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Why my eKYC application is rejected?
Your account verification (eKYC) may be rejected for the following reasons:
ID card issues: Your Identity Card (ID) may have some issues such as ID is not recognized by the database, etc.
Wrong details: You may have entered the wrong details or information about yourself, which results in mismatched data. See what information is needed for account verification (eKYC).
Internet connectivity: Most of the time, when you're already entered the information correct, the only issue that the account is still not verified is may be because your internet connection is weak or none, resulting in no information being successfully submitted.
Device issues: One of the steps to verifying your account is to take a photo of your card and yourself. You may have had phone camera issues and couldn't get the right pictures for the process.
What should I do if my eKYC application got rejected?
Fret not! Even if your eKYC application was rejected, you can always reapply. This time, you may take note of a few actions to have a successful application. Here are some actions you may take to reapply for account verification. Before that login or sign up for an account first to apply the eKYC.
Correct information: Make sure when you enter your information, everything is double-checked, correct and matches the information on your Identity Card (IC).
Functioning phone camera: A clear photo of your IC without catching any flashlights and a clear selfie of yourself require a good camera. Ensure your camera lens is in good condition to get clear photos.
Strong internet connection: It's a given that you need a good internet connection to ensure you can submit the details properly. Check your internet speed first to see if your connection is strong before starting the account verification process.
Now that you have everything prepared, take a look at the steps to verify your account successfully.
FAQ
- Q: What is Account Verification (eKYC)?
A: eKYC (Electronic Know Your Customer) is a digital process to verify user identities, replacing the traditional paper-based KYC methods. It helps prevent identity theft and fraud. - Q: Why is eKYC important for me?
A: eKYC ensures the security of financial transactions and helps EasyParcel know its users. Verification is required to access features like Cash On Delivery and international shipping. For more information, check out our article. - Q: What information is required for account verification (eKYC) on EasyParcel?
A: To complete your account verification (eKYC) on EasyParcel, you’ll need to provide your full name as per your Identity Card (IC), NRIC number, address as per your IC, birth date, and gender. Additionally, ensure that you have your Identity Card ready for photo uploads during the verification process. - Q: How do I verify my account (eKYC) on EasyParcel?
A: To verify your account, scan the QR code, log in, and click "Let’s Get Started." Take clear photos of your NRIC (front and back), confirm your details, then take a selfie. Submit the photo, and once complete, your account will be verified. For more information, check out our article.
And there you have it! You now know why your eKYC application may have been rejected and how to reapply successfully. We're here to support you through this process! We hope this guide has been helpful, but if you still have questions, don’t hesitate to ask. Explore our other articles or contact our friendly support team—we're always ready to assist you every step of the way!