Support : EasyParcel (Malaysia) Help Centre

EasyParcel (Malaysia) Help Centre

Getting Started

An introduction to EasyParcel and the basics of how EasyParcel works

Account

Manage your account details, company details and preferred setting

Send Parcels

All-in-one parcel creation guides and packaging guides

Manage Parcels

Tracking, packaging, editing, canceling and reporting your parcels

Integrate Your Stores

Connect your online stores directly to EasyParcel

Payment & Billing

Top up packages, payment option, check/download invoice

Add On Services

Everything you need to know about add on services on EasyParcel

Tools & Widgets

Extra tools to make your delivery process more efficiency

Rewards

EasyParcel reward points, coupons and packaging material for redemption

Recent articles

Can I specify a time for collection?
On your scheduled collection date, the courier representative will be at your doorstep according to the time listed ...
What is a Tax ID?
We'll Cover: What is a Tax ID? Why is a Tax ID important? When is a Tax ID required? Tax ID format ...
How to ship and fulfil TikTok orders via EasyParcel delivery platform?
We'll Cover: TikTok Shop Sellers TikTok Content Creators If you're selling on TikTok in Singapore, E...
Does EasyParcel support Cash on Delivery (COD) for TikTok orders and how does it work?
We'll Cover: What is Cash on Delivery (COD)? Can TikTok Shop sellers using "Seller Own Fleet" offe...
How can I deal with international shipping for TikTok orders using EasyParcel?
We'll Cover: TikTok Shop Sellers (Using TikTok Logistics) TikTok Shop seller (using Seller Own Fleet) / TikT...
How can I offer flexible shipping options to TikTok buyers using EasyParcel?
We'll Cover: Multiple courier services (60+) available through EasyParcel Variety of delivery speeds that ma...