Support : EasyParcel (Malaysia) Help Centre

EasyParcel (Malaysia) Help Centre

Getting Started

An introduction to EasyParcel and the basics of how EasyParcel works

Account

Manage your account details, company details and preferred setting

Send Parcels

All-in-one parcel creation guides and packaging guides

Manage Parcels

Tracking, packaging, editing, canceling and reporting your parcels

Integrate Your Stores

Connect your online stores directly to EasyParcel

Payment & Billing

Top up packages, payment option, check/download invoice

Add On Services

Everything you need to know about add on services on EasyParcel

Tools & Widgets

Extra tools to make your delivery process more efficiency

Rewards

EasyParcel reward points, coupons and packaging material for redemption

Recent articles

Volumetric Calculator
We'll Cover: What is Volumetric Weight? How to Calculate Volumetric Weight? What is Volumetric Weight? ...
What is the insurance / protection claims progress on EasyParcel?
Once you file an insurance / protection claim with documents, the EasyParcel team will look into your report within ...
How to file an insurance / protection claim on EasyParcel?
We'll Cover: Situation 1: Parcel lost in transit / No update for 14 days Situation 2: Parcel delivered but n...
How to enable the "Seller Own Fleet" (SOF) option on TikTok shop?
We'll Cover: What is Seller Own Fleet (SOF) on TikTok? How to Enable 'Seller Own Fleet' (SOF) on Tik...
How do I enable Add-on Services on the EasyParcel Shopify APP?
Introduction: Add-on services, including Tracking Email, Tracking SMS, and Tracking WhatsApp, enhance your customer...
How do I import and fulfill my Shopify orders by using EasyParcel?
Step 1: Go to your EasyParcel account, under 'Integration' then click on 'Your Store'. Ste...