Insurance

What are the required documents to file a claim? To file an insurance / protection claim, you must submit a few important documents for the EasyParcel team and courier to launch a proper investigation. The documents required are: It...

We'll Cover: Payout via Bank Transfer Payout via EasyParcel Credit (Recommended) Once your claim is approved, you will receive the claim amount through either bank transfer within 7-14 working days or EasyParcel credit insta...

Quick Summary To check insurance coverage on EasyParcel, review your booking confirmation email, the "Parcel Status" page, or the "My Parcel" section in your account. All shipments include basic courier protection (...

While we at EasyParcel, and our courier partners do our best to ensure your parcels are safe and secure, we understand that incidents may happen. Thus, we provide an easy process for filing a claim for a few parcel issues you might face...

All shipments made via EasyParcel are protected under two types of insurance coverage; Basic Insurance and InsurePlus. Your shipment can also benefit from the ultimate protection of EasyCover if you opt for EasyCover add-on when checki...

Upon filing a claim, you may check the status of your submission by clicking on "Protection Claims”. Your submission can be assigned any of the following statuses. In this guide, we’ll walk through what each status means in detail:...

Quick Summary To buy parcel protection on EasyParcel, use EasyCover during booking by selecting it as an add-on (usually 2%–2.5% of parcel value) for up to RM10,000 coverage, or purchase it after booking via "Protect Parcel" ...