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How do I determine the weight of my parcel?
Quick Summary To determine the correct weight of a parcel on EasyParcel, calculate both the actual weight (using a scale) and the volumetric weight, then use the higher of the two for booking. Use the built-in volumetric calculator dur...
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How do I rate and review a courier service?
Quick Summary To rate and review a courier service on EasyParcel, navigate to Manage Parcel > All Parcel, locate your delivered parcel, click the three-line icon, and select Rating to provide star ratings and comments. This allows u...
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How to send parcel via Bulk Express?
Quick Summary Sending parcels via EasyParcel's Bulk Express involves downloading the specific Excel/CSV template, filling in recipient and parcel details (up to 500 orders), uploading it, and paying with credit. This method allows ...
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What does each status mean in Bulk Express?
Quick Summary Bulk Express on EasyParcel streamlines shipping by showing key statuses to manage bulk orders, moving from "Uploaded" (draft), to "Ready" (payment pending), and finally "Complete" (AWB genera...
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How to delete parcel(s) on Bulk Express?
Quick Summary To delete parcels in Bulk Express on EasyParcel, go to the Bulk Express page, click the "..." (three dots) icon next to the order, and select “Delete”. A confirmation prompt will appear; click “Delete” again to ...
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How to view my order or parcels details on Bulk Express?
Quick Summary To view Bulk Express order or parcel details on EasyParcel, navigate to the Bulk Express page, click the action icon, and select "View Details" to open the "Bulk Parcel Details" page. This page display...
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How To View My Order Or Parcels Details On Bulk Express?
Quick Summary To view Bulk Express order or parcel details on EasyParcel, navigate to the Bulk Express page, click the action icon, and select "View Details" to open the "Bulk Parcel Details" page. This page display...
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What couriers are supporting drop-off service?
The following are the list of couriers that are supporting drop-off services: PosLaju DHL eCommerce J&T Express Skynet ABX Express J&T Cargo
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Where to drop-off your parcels?
Quick Summary EasyParcel allows you to drop off parcels at thousands of locations, including Pgeon Points (7-Eleven, retail shops), PosLaju branches, J&T Express, DHL eCommerce, Skynet, and ABX Express. You can select the nearest d...
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How to bulk download shipping documents (AWB) after payment?
Quick Summary To bulk download Air Waybills (AWB) on EasyParcel, navigate to "Manage Parcel" > "Bulk Download", enter order numbers, and click "Download AWBs". A download link for up to 500 AWBs will be...
