EasyParcel (Malaysia) Help Centre

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Sending Parcels

  • How to choose the Best Courier Service?

    Quick Summary Choosing the best courier on EasyParcel involves entering parcel details in the "Single Parcel" tool, then comparing options based on rates, delivery speed, pickup performance, and service type (drop-off/pickup)...

  • How to know the courier service info on EasyParcel?

    Quick Summary To know courier service information on EasyParcel, use the "Courier"" feature under the "Integration" menu to view specific courier details (pickup, COD) or use the "Quote & Book"&qu...

  • What should i do after created a parcel?

    Quick Summary After creating a parcel, you must print the Air Waybill (AWB) or shipping label, securely attach it to the package, and then arrange for courier pickup or drop off the item at a designated point. Ensure the parcel is prop...

  • How to assign an HS Code to parcel content on EasyParcel?

    Quick Summary To assign an HS code on EasyParcel, enter detailed item descriptions during the "International Delivery" booking process to receive an automatic code, or manually input the code in the "parcel details"...

  • How to schedule a pickup date during shipment creation?

    Have a lot of parcels to send and need to schedule ahead? It's really easy when creating a shipment with us. Here's how: Step 1: Create a parcel by going to "Send Parcel", clicking on "Single Parcel" and quo...

  • Can I specify a time for collection?

    On your scheduled collection date, the courier representative will be at your doorstep according to the time listed under the courier service information. The usual collection time is between 1pm to 6pm but varies according to the couri...

  • How to avoid my parcel returns, delays, or abandonment at customs?

    We'll Cover: Write Parcel Content Description Declare Actual Value Be Alert On Prohibited Items Pay Import Tax Ahead (DDP) Write Parcel Content Description It is a detailed description of the goods contained in a parcel...

  • How to edit a parcel details on Cart page?

    We'll Cover: How to add-on services to your parcel on cart page? How do I enable add-on services for multiple shiments at once on cart page? Cash on Delivery (COD) Parcel Protection (EasyCover) Import Taxes and Duties Tracki...

  • How to delete parcel on Cart page?

    Should you need to delete a parcel on the Cart page, you may keep reading We'll Cover: How to delete single parcel? How to delete bulk parcel? How to delete single parcel? Step 1: Log in to your account and click cart on...

  • How to duplicate parcel on Cart page?

    We'll Cover: Duplicate single parcel Duplicate bulk parcel Duplicate single parcel Need to duplicate your single parcel? It's really easy! Simply follow these simple steps: Step 1: Log in to your EasyParcel account a...