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What should I do if I can't print Air Waybill (AWB)?
Quick Summary If you cannot print an Air Waybill (AWB) on EasyParcel, first try re-downloading it via Manage Parcel > All Parcels by clicking the "Sticker" icon. If it fails, check printer connectivity, ensure you are usin...
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What should i do if don't have Air Waybill (AWB) after payment?
Quick Summary If you haven't received an Air Waybill (AWB) after payment on EasyParcel, first navigate to "All Parcels" under the "Manage Parcel" menu to check if it is available for download via the printer ico...
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When my parcel can be pickup or collected?
Quick Summary EasyParcel allows you to schedule parcel collection from your doorstep, usually on working days (Monday-Friday), with typical pickup times between 9am-7pm, though this varies by courier. You can select a date during booki...
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When my parcel can be delivered?
Quick Summary EasyParcel delivery times range from same-day for On-Demand/express services to 1-5 working days for standard local, depending on the courier chosen. On-Demand (e.g., uParcel) usually delivers within 3 hours of collection...
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When my parcel can be returned?
There are certain conditions that need to be met before a parcel can be returned. These conditions may vary depending on the courier company and the destination country. Here are some general guidelines to help you understand when your ...
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How to change or edit the shipping address or details after shipment created?
Quick Summary Once a shipment is created on EasyParcel, the shipping address or parcel details cannot be edited. If there’s a mistake and the parcel has not been picked up, you’ll need to cancel the shipment and rebook it with the corr...
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How to check my shipment delivery status?
Quick Summary Shipment delivery status can be checked on EasyParcel by logging into the account and navigating to Manage Parcel > All Parcel, then clicking the tracking number to view updates. Alternatively, EasyTrack can be used on...
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How many days does it take for my parcel to be delivered?
Quick Summary The delivery time on EasyParcel depends on the courier chosen, but most domestic parcels in Malaysia generally take 1–3 working days for standard delivery and same-day or next-day for express services. International shipm...