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Does my credit expire?
In short answer, yes. Your EasyParcel credits will only be valid for one (1) year from the latest top up date (Active Period). But no worries, EasyParcel will notify you of the expiration of the Active Period no later than one (1) mont...
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How to download top up invoice?
We'll Cover: How to download top up statement? How to download order invoice statement? How to manage your statement? FAQ How to download top up statement? With EasyParcel, you don't need to create an invoice on ...
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How to prevent the credit expired?
Your EasyParcel credits in each of your EasyParcel accounts will be valid for one (1) year from the date of your latest top-up date (Active Period). To prevent your credit balance from expiring, you can top up any one of our packages w...
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How to check credit transaction history?
You can easily check your credit transaction history on EasyParcel account any time you like. Simply follow these steps to check your history: Step 1: Log in to your EasyParcel account, go to 'Account' and click 'Statement&...
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How to refund credit to my account or method of payment?
Unfortunately, any unutilized or expired credit cannot be refunded. You may check out our Terms and Conditions (Clause 6.0 Payment Method) to understand more. Alternatively, you can also learn more about how to prevent your credit from...
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What top up payment methods does EasyParcel supported?
EasyParcel supports a variety of top-up payment methods, depending on your country and location. Here are the most common payment methods supported by EasyParcel: Credit/Debit card E-Wallet Online Banking Kindly note that pa...
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How to set up auto Top Up?
To make sure you have enough credit to use every time you need, it is best for you to top up your EasyParcel credit ahead too. Simply perform a one-time activation for auto top-up, and never run out of EasyParcel credit again! The t...
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How to fix a declined payment?
We'll Cover: How to Handle Payment Declines Effectively FAQ How to Handle Payment Declines Effectively If you have experienced a declined payment, here are some steps you can take to resolve the issue: 1. Verify your paym...
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What are VAT Tax and GST Tax?
We'll Cover: Definition of VAT Definition of GST Application and rates Input tax credit International trade and cross-border transaction Exemptions and threshold Filing and compliance Introduction Understanding Value-...
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Where to get the invoices and statement after top up?
After successfully making a new top up, you can easily get your invoices and statement in your EasyParcel account. Simply follow these steps: Step 1: Log in to your EasyParcel account, go to 'Account' and click on 'Statemen...
