EasyParcel (Malaysia) Help Centre

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What is EasyParcel credit?

Quick Summary

EasyParcel credit is a prepaid, cashless payment system used to book courier services on the EasyParcel website. By topping up, users unlock discounted, lower shipping rates compared to pay-as-you-go options. Credits are valid for 1 year from the latest top-up date and can be used for various courier services.



Simply top up your EasyParcel account with credit to book deliveries as you go. Every top-up package comes with different attractive rates and benefits. To enjoy the attractive rate, you must first have an account with us. Fret not, creating an account is free.

EasyParcel credit has a validity of 1 year from your latest top-up date. You can further extend the validity of all your credit balance for 1 year from your most recent top-up date by topping up any package. For example, you made a RM2000 top-up on Jan 1 that unlocks a promotional rate for 6 months. If you have remaining credit after June 30, your account will switch back to the normal rate. A new top-up will reactivate all remaining credit to the new VIP rate.


How to check your credits validity?

Follow the steps below to check your account validity:

Step 1: Click the arrow-down icon beside your profile picture.

Profile dropdown arrow icon beside user profile picture in EasyParcel dashboard

Step 2: Mouse over the green label located right under your profile name.

Green account validity label displayed under profile name

OR

Step 1: Click "Dashboard" > "Account" > "Profile"

Navigation path showing Dashboard Account and Profile options

Step 2: Mouse over the green label located right under your profile name.

Profile page showing green label with account credit validity details

Information of EasyParcel Credits

Before your account expires, we will send you multiple reminders through SMS and email. The infographic below shows everything you need to know about EasyParcel credit:

Infographic explaining EasyParcel credit validity extension reminders and usage details

J
Jenny is the author of this solution article.

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