Delivery Problems

Quick Summary To resolve a weight discrepancy charge, a dispute must be filed via the "Contact Us" page under "Shipment Enquiry" within 10 days of the notification. The submission requires photographic evidence show...

Quick Summary To request Proof of Delivery (POD), users can often view a digital image directly via EasyTrack by entering the tracking number and logging in (supported for couriers like J&T Express, Flash Express, DHL, and Teleport...

Quick Summary If within 15-25 days from the parcel pick up date and there has been no movement. The parcel is protected by EasyParcel, so you may submit for Lost Claim if the parcel is confirmed as lost by the courier booked. We'...

We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solutions, and therefore we have no control over this. Failed collection is very rare but this can still sometimes happen when a driver does not...

Quick Summary If there's a mistake and the parcel has not been picked up, you'll need to cancel the shipment and rebook it with the correct information. If the parcel has already been collected, you can contact EasyParcel suppo...

Once submitting your report, you may view your parcel's report status by following the steps below: Step 1: Log into your EasyParcel account, scroll to the bottom of your side column at your dashboard. Click on 'Support'.  ...

If you're expecting a parcel to be delivered to you and it hasn't been collected, there are a few steps you can take to determine whether it's a missed pickup or if there's another issue at play: 1. Check the tracking i...