Quick Summary
If there's a mistake and the parcel has not been picked up, you'll need to cancel the shipment and rebook it with the correct information. If the parcel has already been collected, you can contact EasyParcel support to request assistance, though changes are not guaranteed and depend on the courier.
We'll cover:
Parcel has not been dropped off/collected by courier.
If you have not dropped off your parcel or it has not been collected, you may ustomer is advised to cancel their shipment and make a new order. Once cancelled, credit refund will be made to your account.
Step 1: You may cancel your shipment by accessing your parcel status via your dashboard. From there you can cancel your shipment as shown below:
Step 2: Select any single one of the reason for cancellations stated.
From there, the parcel is successfully cancelled and credit will be refunded back into your account immediately.
Parcel has been dropped off/collected by courier
If you have dropped off your parcel or it has already been picked up by courier, follow the steps below:
Step 1: Head over to our 'Contact Us' page and select Shipment Enquiry. After that, pick whether your shipment is a domestic or international shipment.
Step 2: From the drop-down shown, click on 'Others'.
Step 3: Fill up the necessary information with the title stating that the shipment contains incorrect information. In the comments section, the following details have to be stated:
- Tracking number and courier
- Incorrect parcel information
- Correct parcel information
- After that, our customer support team will try their best to contact the courier to deliver the shipment according to the latest information given. However, if the courier could not make it then the parcel will be returned back to the sender without waiving off the shipping fees.