Quick Summary
If within 15-25 days from the parcel pick up date and there has been no movement. The parcel is protected by EasyParcel, so you may submit for Lost Claim if the parcel is confirmed as lost by the courier booked.
We'll Cover:
Why is my parcel delayed?
Your parcel delivery could be delayed due to a number of reasons. The following are a few reasons:
- High Volume Periods (Peak Season)
- Weather Conditions
- Customs Clearance
- Missed Picked Up
- Incorrect or Incomplete Address
Learn more about it here.
When should I report my delayed parcel?
- When your parcel has exceeded more than 3 working days, and there been no movement.
- If within 15-25 days from the parcel pick up date and there has been no movement.
Note: This only applicable for domestic shipments (Lost in Transit).
How do I report my delayed parcel?
Solution 1 (Recommended)
Step 1: Log in to your account, click on "Manage Parcel" then click "All Parcel".
Step 2: Click on the 3 lines icon and select “Report”.
Step 3: Select “Parcel Delivery - late delivery/delivery issue”.
Step 4: Report submitted.
Step 5: View updates via inquiry board.
Solution 2
Step 1: Visit Contact Us.
Step 2: Click Shipment Enquiry.
Step 3: Select domestic or international.
Step 4: Select Parcel Delivery - late delivery.
Step 5: Fill up details.
How to follow up the ticket from EasyParcel website?
Step 1:
Step 2:
Step 3:
