Quick Summary
To request Proof of Delivery (POD), users can often view a digital image directly via EasyTrack by entering the tracking number and logging in (supported for couriers like J&T Express, KEX Express, Pos Laju, Teleport Priority, Best Express, DHL eCommerce, and SPX Express). For other couriers, a formal request must be submitted through the "Manage Parcel" section by selecting "More Action" to the order and clicking "Report" to choose the POD request option. Alternatively, a ticket can be opened via the "Contact Us" page under "Shipment Enquiry" by selecting "Request Proof of Delivery" and providing the necessary parcel details.
We'll Cover:
Hey EasyParcel fam! Need a Proof of Delivery (POD) to keep track of your order management? You may obtain or request the POD by following the solutions below or watch our tutorial video first [Older Version/V8].
What is Proof of Delivery?
Proof of Delivery (POD) is a type of document that confirms an order has been successfully delivered to the receiver. PODs typically include the receiver's name and address, order details, tracking number, a signature or electronic signature, the last digits of NRIC number (whichever is applicable) confirming the delivery.
Currently, our courier partners are practising ePOD which means there'll be a digital document where the customer provides an electronic signature or the delivery driver takes a photo at the delivery location to confirm completion.
ePOD example:
How to view your POD via EasyTrack
You're able to view your POD once the status of your parcel is delivered via our EasyTrack page. Currently, you can only view the POD of the parcel that you booked with the following couriers:- J&T Express
- KEX Express
- Pos Laju
- Teleport Priority
- Best Express
- DHL eCommerce
- SPX Express
Step 1: Head over to the EasyTrack page, input your parcel's tracking number, select the booked courier then click "Track Parcel".
Note: You may enter up to 15 tracking numbers on EasyTrack.
Step 2: You’ll be directed to the EasyTrack Timeline page. Click "View Proof of Delivery (POD)".
Step 3: Verify the sender’s or receiver’s phone number by entering the last 4 digits of the phone number, then click "Verify".
Step 4: Now, you can view the Proof of Delivery (POD).
What to do if you are not able to obtain your POD?
Solution 1 (Recommended)
Step 1: Log in to your account, head over to "Manage Parcel", then click on "All Parcels".
Step 2: Select the parcel you want to report, click "More Actions", and select "Report".
Step 3: Select the "Request Proof Of Delivery (POD) - Parcel delivered but yet to receive by receiver".
Step 4: Fill in the details required and click "Submit".
Step 5: Your report has been submitted to our support team and you can track the parcel report status by clicking on "Support" > "Enquiries History".
Solution 2
Step 1: Visit our Contact Us website at https://app.easyparcel.com/my/en/contact-us/
Step 2: After entering the website, click on "Shipment Enquiry".
Step 3: Next, select whether your parcel is a domestic or international shipment.
Step 4: A list of options will appear prior to selecting your inquiry type. From there, select "Request Proof Of Delivery (POD) - Parcel delivered but yet to receive by receiver".
Step 5: Fill up the form, upload the required documents. Once submitted, our customer support team will approach you accordingly via your ticket ID where it can be found in your email.
FAQ
- Q: My parcel status is already delivered, but I can not view the POD?
A: Please ensure that the parcel is booked under one of these couriers: J&T Express, KEX Express, Pos Laju, Teleport Priority, Best Express, DHL eCommerce, and SPX Express. - Q: I didn't book with the couriers above, can I still get POD?
A: Kindly request for a POD if you booked under other couriers that are not mentioned above. Please follow these steps. - Q: I have already made a report, when will I get the POD ?
A: Fret not! Our support team is here to assist you. You can click "Customer Support" under "Support" to see the progress.
And there you have it! You've successfully requested Proof of Delivery. We're really excited for you! We hope this guide was helpful but if you still have questions, don't worry – we've got you covered. Check out our other articles or reach out to our friendly support team. We're happy to help you every step of the way!
Read Next: Learn how to contact our support team
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