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How to remind courier for pick up or collection?
Quick Summary To remind a courier for pickup on EasyParcel, log in to your account, navigate to "Manage Parcel" > "All Parcels," click "More Action" for the relevant parcel, select "Report," a...
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How to rebook a parcel?
Quick Summary To rebook a parcel on EasyParcel, log in to your dashboard, go to "Manage Parcel" > "All Parcels", and click the "Rebook" button for the desired shipment. This duplicates your previous ord...
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How to drop-off my parcel?
Quick Summary To drop off a parcel via EasyParcel, you can find the nearest drop-off points for supported couriers, such as J&T Express, KEX Express, Pos Laju, Skynet, DHL eCommerce, City-Link Express, SPX Express, and LEX, by ente...
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How do I cancel my parcel order?
Quick Summary To cancel an EasyParcel order, log in and navigate to Manage Parcel then All Parcels on the sidebar. Locate the specific order and click the Cancel button, selecting the reason for cancellation when prompted. Cancellation...
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What should I do if my parcel is lost?
Quick Summary If your parcel has not been delivered within 14 days of collection or appears to be lost in transit, you can report it through your EasyParcel account. Go to "Manage Parcel" > "All Parcels" > &qu...
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What should I do if the receiver received an incomplete shipment (missing content)?
Quick Summary If your parcel arrives with missing or incomplete items, ask the receiver to take photos of the outer and inner packaging, all received items, and the parcel’s weight immediately upon delivery. Then, report the issue thro...
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What should I do if receiver received wrong shipment?
Quick Summary If a receiver receives the wrong shipment, document the condition immediately by taking photos of the inner and outer packaging, the incorrect item, and the parcel's weight on a scale. Report the issue promptly throug...
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What should i do if the parcel is damaged?
Quick Summary If your parcel is damaged with EasyParcel, immediately document the damage with photos (packaging and contents), and keep all original packaging. Report the issue promptly through the "Manage Parcel" section by ...
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Why is my parcel delayed?
Quick Summary EasyParcel parcel delays are typically caused by high courier volume during peak seasons, adverse weather conditions disrupting logistics, or issues with documentation (especially for international shipments). Other commo...
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What should I do if there is no status update after the shipment is collected or dropped off?
Quick Summary If a shipment status remains stagnant after 48 hours, the first step involves verifying the proof of handover, such as a signed Airway Bill or drop-off receipt. Contacting the courier's customer service directly often...
