Quick Summary
If a shipment status remains stagnant after 48 hours, the first step involves verifying the proof of handover, such as a signed Airway Bill or drop-off receipt. Contacting the courier's customer service directly often provides the quickest real-time update, as digital systems may lag behind physical movement. Should the parcel remain untraced, a formal inquiry must be lodged through the "Manage Parcel" section of the EasyParcel dashboard to initiate an investigation or a potential insurance claim.
In cases where there is no update in your tracking status after the parcel has been collected or dropped off, you may refer to the solutions below for further assistance:
Solution 1 (Recommended)
Step 1: Head to your dashboard and click one 'Manage Parcel' > 'All Parcel'.
Step 2: Click on the 3 line icon and a drop-down will appear. Click on Report. 
Step 3: Select 'No status update after parcel collected / dropped off'.
Step 4: Fill up the necessary details and the report will be sent over to our customer support team for further investigation.
Solution 2
Step 1: Visit our Contact Us website at https://app.easyparcel.com/my/en/contact-us/
Step 2: After entering the website, click on Shipment Enquiry. 
Step 3: Next, select whether your parcel is a domestic or international shipment. 
Step 4: A list of options will appear prior to selecting your parcels shipment type. From there, select 'No Status Update After Parcel Collected/ Dropped off'
Step 5: Fill up the necessary details required in the section below. Once submitted, our customer support team will approach you accordingly via your ticket ID where it can be found in your email.
