What is Cash On Delivery (COD)?

We'll Cover:

1. What is Cash on Delivery (COD)?
2. How does the Cash on Delivery (COD) service work in EasyParcel?
3. FAQ

What is Cash on Delivery (COD)?

Cash on Delivery (COD) is a payment method where customers or receivers pay for their orders upon receiving the parcel from the courier.

At EasyParcel, we understand that many customers prefer paying only after they receive their items. Therefore, we provide COD service so sellers can offer this payment option to their buyers.

You may choose to create COD shipments to allow your customers to pay in cash upon delivery.

Note: COD service is only applicable for domestic shipments within West Malaysia. It is not available for shipments to East Malaysia (Sabah & Sarawak) or for international deliveries.

How does COD service work in EasyParcel?

Step 1: Log in or create an account to book and enable COD service in EasyParcel.

Step 2: Drop off your parcel or wait for the courier to pick it up.

Step 3: The courier collects the COD payment from the receiver upon delivery.

Step 4: Once the COD status shows "To Release", go to the COD Settlement page and request a withdrawal.
Note: You must verify your account before you can withdraw. You may refer to our verification guide here.

Step 5: The payout amount will be released to the sender’s bank account within 3–4 working days.
Note: COD charges will be deducted directly from the payout amount. Learn more about COD settlement calculation here.

FAQ

1. Q: Which couriers provide COD service through EasyParcel?
   A: Flash Express, DHL eCommerce, J&T Express, and Aramex provide COD service via EasyParcel. For full details, check out our article.
2. Q: Are COD charges fixed?
   A: COD charges are based on either a fixed rate or a percentage of the COD amount, whichever is higher, depending on the courier.
3. Q: How to create a COD shipment on EasyParcel?
   A: Go to "Send Parcel" > "Domestic Delivery," fill in parcel details, select a courier that supports COD, enable "Cash On Delivery," specify the COD amount, and proceed with booking. For bulk shipments, use the Bulk Upload template and enable COD under "Bulk Edit." Refer to our step-by-step guide here.
4. Q: Is there a minimum or maximum amount limit for COD?
   A: Yes, COD limits vary depending on the courier. You may refer to the specific courier’s COD limit details here.
5. Q: When can I request a withdrawal for my COD amount?
   A: You can request withdrawal once your account is verified and the COD status shows "To Release" under "COD Settlement." Ensure your bank details are updated under the "Bank Information" tab. Learn more here.
6. Q: When will my COD amount be released after requesting withdrawal?
   A: After submitting a withdrawal request, the payout will be processed within 3–4 working days. COD charges will be deducted from the total amount.