Quick Summary
To create a Cash On Delivery (COD) shipment on EasyParcel, log in, navigate to "Send Parcel", "Domestic Delivery"and input parcel details. Select a courier supporting COD (e.g., SPX Express, DHL eCommerce, J&T Express, Pos Laju, Pos Malaysia MelPlus and LEX), activate the "Cash On Delivery" button, and enter the COD amount. Verify your account to receive the cash payout 3–4 working days after successful delivery.
We'll Cover:
How to book COD shipment at EasyParcel?
EasyParcel allows you to check for delivery rates from different courier companies and book for delivery online. You're also able to compare the services offered by each courier company.
Step 1: Select "Send Parcel", then choose "Domestic Delivery" from your dashboard.
Step 2: Key in the postcodes, weight and parcel dimensions of your parcel. If you're unsure how to determine your parcel weight, you can learn it here. Then, click on "Quote".
Note: Couriers calculate your parcel's actual weight and volumetric weight. The shipping charge is based on whichever weight is higher.
Step 3: You will see a list of available couriers. If the courier supports COD, a money icon will be displayed it.
You may also click the info icon to view more information about the COD service for each courier.
Example of COD service info. You can view the details for COD charges, courier settlement timeline and min-max COD amount.
Step 4: You may select a courier that supports COD. Click "Book".
Step 5: Fill in the sender's details. Use Smart Address to quickly fill in the address details. Simply paste the name, phone number, and address, and the system will automatically fill in the relevant fields for you.
Step 6: Fill in the receiver's details. Use Smart Address to quickly fill in the address details. Simply paste the name, phone number, and address, and the system will automatically fill in the relevant fields for you.
Step 7: Check your parcel weight & dimension. Fill in the parcel content and the value.
Note: For domestic deliveries to Sabah and Sarawak, there will be no duty tax charges. The invoice is provided for customer purposes and reference only.
Step 8: After that, you will see "Boost Customer Trust with Cash on Delivery" under the "Level Up Your Shipping Experience" section.
Step 9: Set your COD option to "Yes" and enter the COD amount that you want to collect from your customer.
Note: No upfront charges. COD charges will only be deducted upon the parcel’s successful delivery.
Step 10: You can choose additional services to protect your parcel, keep customers updated and protect shipment details.
- Parcel Protection (EasyCover)
- By opting for EasyCover, you will be able to protect your shipments in cases of lost. This will be based on your parcels value or up to RM10,000, whichever is lower.
- Tracking SMS
- Notify your customers of their parcel's tracking number and status by activating tracking SMS.
- Tracking Email
- Send a tracking email to your customer once the order has been made.
- Tracking Whatapp
- Send your customers parcel tracking updates via WhatsApp.
- Privacy Masking
- Protect your sender and receiver information.
- Custom Air Waybill (AWB)
- Customise your Air Waybill (AWB) with your preferred details.
- Send Malaysia e-Invoice to Customer
- Send a Malaysia e-Invoice to your customer after completing the shipment.
Step 11: Then continue with a click on the "Check Out" button.
Step 12: Complete the booking and pay it.
How do I book multiple COD shipments at EasyParcel?
Step 1: Select “Send Parcel” on the dashboard, click “Bulk Upload”.
Step 2: Select "Single address", download the bulk upload single sender address template.
If you have multiple sender addresses, select "Multiple addresses", download the bulk upload multiple sender address template.
Step 3: Fill in details in the template. This includes:
- Sender details - If you select “Multiple addresses”, you need to enter the sender’s name, phone number, complete address, postcode, city, state and country. You may also provide the sender’s company name, email, alternative phone number and Tax ID if applicable.
- Receiver details - Enter the receiver’s name, phone number, address, postcode, city, state and country. You can also include optional details such as email, company name and Tax ID.
- Parcel weight (kg)
- Parcel dimensions (cm) – Enter the length, width and height of the parcel.
- Parcel content - Describe your parcel content correctly. For example, "H&M men’s sweather" instead of "shirt".
- Price currency - Select the currency used for the item value. For example, "MYR".
- Price per item - Fill in accurate parcel value to ensure a smooth delivery process. It will be kept confidential.
- Item quantity
- Reference
Step 4: Upload your bulk upload file.
Step 5: After upload your file, click "Edit" to verify your shipment details.
Step 6: You can edit your pick up address, courier service, sender drop off / pick up date and add-ons. Once you have confirmed the details, click “Save Changes” to save your updates.
Step 7: Then, click "Process File".
Step 8: Select the parcel you wish to add EasyCover to, then click "Choose Bulk Actions".
Step 9: Click "COD".
Step 10: Set your COD option to "Yes" and enter the COD amount that you want to collect from your customer. Click "Update to cart".
Step 11: Confirm you selection and click "Update to cart".
Step 12: Your COD add-on has been successfully updated.
Step 13: You can verify and confirm your orders, click "Checkout".
Step 14: Make payment as usual.
